WHERE ARE MY TAGS? Your tags will be with you in time for the rounds starting...Week one - 27th March, Week 2 - 3rd April. We do not post them out as soon as you pay, Volunteers deliver them on foot.
IS IT TOO LATE TO JOIN? No, you can join up any time throughout the year. If you want to ensure all 17 collections join up before the beginning of March.
WHEN IS MY COLLECTION DAY? Please see 'Our Services' page.
WHY USE ROTTERS BAGS? They are designed for easy emptying and are easily spotted from the road as well as being large, free standing and easy to fill.
HOW MUCH CAN I PUT IN EACH BAG? Rotters volunteers and staff have hundreds of bags to pick up and empty each day so please be considerate, if you can't lift it yourself it is probably too heavy, try spreading the weight over a few bags. As a general guide only fill two thirds full, even less if grass cuttings. Very heavy bags can be labelled and left behind. (Health and Safety regulations stipulate 20kg max.)
WHERE CAN I GET THEM FROM? You can purchase and collect them on site or online/over the phone and we'll drop them off on your garden waste collection day. If you have less than 3 bags already we will provide you with a Collection Tag for each new bag up to the three bag limit. Any bags over the initial 3 will need an Extra Tag for us to collect it. New bags and Extra Collection Tags are both available on our site.
I'VE MISSED MY COLLECTION DAY, CAN I BRING MY BAGS TO YOUR SITE? If you've joined as a Rotters Supporter for the year (£25 Drop Off Card) you can. We cannot accept any waste if you haven't got a drop off card.
I'VE DONE A GARDEN CLEARANCE AND HAVE A LOT TO GET RID OF? We can arrange to bring a collection van out specially. The service is £50 a van load and the green waste must be placed ready and accessible to load straight onto the vehicle (usually on the drive). We do not take old heaps of waste.
WHAT CAN I PUT IN MY ROTTERS BAG? A list of what can and cannot be put inside can be found printed on each bag. If your bag is contaminated we will place a contaminated sticker on it and leave it behind for you to sort out and dispose of.
HOW CAN I GET COMPOST? 50 litre sacks of our compost can be ordered and paid for by phone, online or post (with cheque) for delivery on your collection day. Larger dumpy bags can be ordered for special delivery, please remember to order early for Spring and Autumn because we have lots to go out.
DO I PAY FOR COLLECTIONS? From 2017 there will be a £25 charge.
MY GREEN WASTE SACK WAS LEFT UNEMPTIED! Before contacting us to report a missed collection please ensure: